Shipping is free and will always be.

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

You can return your items within 7 days of receipt of your shipment.

Once the products are returned successfully, it will be checked for the following conditions:

  • They must be in original condition, the brand/serial no./model should match.
  • All the accessories and freebies must be present.
  • The product should not be damaged in any way; unused, unwashed, unsoiled, unworn, without any stains and tampering
  • In the original packaging
  • It is mandatory to return the warranty card

Are there any charges for return?

  • Customer is responsible for the charges of the return shipping.
  • The customer will be refunded with the amount paid less return courier/shipping charges.


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.


If you receive a damaged item from Bagpoint

  • We take great care in packaging our products so they are transport-worthy. Nonetheless, if an item ordered by you on was delivered in a damaged condition, please email us at within 6 hours of material receipt along with multiple photographs of the package illustrating the damage. We will contact the logistics partner and initiate a transit damage claim. Buyer(customer) is not liable to pay return charges in this case is entitled for full refund or replacement on approval of claim.