Shipping is free and will always be.

Cancellation and Returns Policy


A buyer can cancel the order before the item(s) have been shipped. We will refund full amount the buyer has spent.


  • Bagpoint offers you hassle-free returns. All the unused items are applicable for returns within 7 days from the date of delivery. Within 2 days of shipment receipt, we will process for a full refund (less courier/shipping charges). i.e.return courier/shipping charges will have to be borne by the buyer.
  • Once the products are returned successfully, it will be checked for the following conditions:
  1. Correct Product: The brand/serial no./model should match
  2. Complete Product: All the accessories and freebies must be present.
  3. Unused Product: The product should be unused.
  4. Undamaged Product: The product should not be damaged in any way; unwashed, unsoiled, without and stains and tampering

In case where customer does not accept orders:

  • If customer has placed COD (Cash on delivery) order and not accepted; the customer will be able to place only pre-paid orders in future on
  • If customer has placed pre-paid order and not accepted; the customer will be refunded with the amount paid less reverse courier/shipping charges.

If you receive a damaged item from Bagpoint:

  • We take great care in packaging our products so they are transport-worthy. Nonetheless, if an item ordered by you on was delivered in a damaged condition, please email us at within 6 hours of material receipt along with multiple photographs of the package illustrating the damage. We will contact the logistics partner and initiate a transit damage claim. Buyer(customer) is not liable to pay return charges in this case is entitled for full refund or replacement on approval of claim.
For return request, please mail to